Your customer service team will benefit from being able to share and track customers from the CRM of the sales team. Having access to customer activities and history will help you better identify customer issues regarding your products and service, hence improve customer satisfaction of your brand.
CRM Adoption and Change Management
Slow user adoption has been shown to be one of the top issues of CRM implementation
We will work with you to understand the purpose of each implementation, people involved in the process, the reporting format, and how to give training for each implementation. Our experienced team offers consulting services on B2B or B2C business, and will provide you a customized framework that best suit your business needs.